RETURNS & DISPUTES

What happens if there's an issue with your order.

48-HOUR INSPECTION WINDOW

After you receive a part, you have 48 hours to inspect it. Check photos, fitment, condition, and functionality. If something doesn't match the listing, report it within this window.

REPORTING AN ISSUE

If the part doesn't match the listing, open a claim with the seller right from your order page, within the 48-hour window, and include:

Clear photos of the issue
A description of what's wrong (damage, wrong fitment, missing components, etc.)
Reference to the original listing
Any relevant context

YOU AND THE SELLER WORK IT OUT

Your claim opens a private thread between you and the seller. Both of you can add photos, tracking, and messages. MotoStaq does not decide who is right and does not order refunds. What we do is hold the seller's payment while the claim is open, so nobody gets paid until the two of you reach an agreement.

FIXES YOU CAN AGREE ON

When the two of you agree in the claim thread, MotoStaq processes the payment exactly as you agreed. Common fixes:

Full refund. If the part is significantly damaged or doesn't match the listing at all
Partial refund. If the part has minor damage or doesn't fully match the condition listed
Return shipping reimbursement. If you need to return the part
Keep the part + partial refund. If the issue is minor but documented

NO RETURNS BY DEFAULT

MotoStaq is as-is by default. Once the 48-hour inspection window closes and the buyer confirms the part matches the listing, the transaction is final. Buyers should know what they're getting before confirming delivery.

IF YOU CANNOT AGREE

If you cannot agree within 14 days, MotoStaq does not pick a winner. The transaction is reversed, the buyer gets the money back, and if the part was delivered the buyer returns it once the seller covers return shipping. Any further claim is between the two of you. You keep your cardholder rights, including a chargeback through your bank, and we hand over the order records either side needs.

CONTACT SUPPORT

If you have a dispute, email support@motostaq.com with your order details and photos. Include as much context as possible.