RETURNS & DISPUTES

48-HOUR INSPECTION WINDOW

After you receive a part, you have 48 hours to inspect it. Check photos, fitment, condition, and functionality. If something doesn't match the listing, report it within this window.

REPORTING AN ISSUE

If the part doesn't match the listing, open a dispute immediately with:

• Clear photos of the issue
• A description of what's wrong (damage, wrong fitment, missing components, etc.)
• Reference to the original listing
• Any relevant context

MOTOSTAQ REVIEW

MotoStaq reviews the dispute by comparing your report against the original listing. We look at photos, condition description, fitment specs, and shipping details. This happens before the seller's payment is released.

RESOLUTIONS

Depending on the issue, resolutions may include:

• Full refund — If the part is significantly damaged or doesn't match the listing at all
• Partial refund — If the part has minor damage or doesn't fully match the condition listed
• Return shipping reimbursement — If you need to return the part
• Keep the part + partial refund — If the issue is minor but documented

NO RETURNS BY DEFAULT

MotoStaq is as-is by default. Once the 48-hour inspection window closes and the buyer confirms the part matches the listing, the transaction is final. Buyers should know what they're getting before confirming delivery.

SELLER'S SIDE

If a buyer disputes a sale, the seller gets the chance to respond with their own photos and explanation. Fair disputes go to a seller who accurately listed the part. Disputes go to the buyer if the part clearly doesn't match the listing.

CONTACT SUPPORT

If you have a dispute, email [email protected] with your order details and photos. Include as much context as possible.