BUYER PROTECTION

How the money is held, and what happens when something goes wrong.

PAYMENT-PROTECTED CHECKOUT

Your payment is processed and held securely by Stripe before the seller ships. Your payment information is never exposed to the seller. You only pay when you're ready, and funds don't release until you confirm delivery.

REQUIRED TRACKING

Sellers must provide valid tracking before your payment is released. This protects both of you, you know the part is on the way, and the seller has proof they shipped it.

48-HOUR INSPECTION WINDOW

After the part arrives, you have 48 hours to inspect it and confirm it matches the listing. Check the condition, fitment, and photos. If something is wrong, you can report it before funds are released to the seller.

IF SOMETHING IS WRONG

If the part doesn't match the listing (damage, wrong fitment, missing components, etc.), open a claim with the seller from your order page. It becomes a private thread between the two of you, with photos and tracking on both sides. MotoStaq is not the judge: your payment simply stays held while the claim is open.

CLAIM FIRST

Because the money is held until you confirm delivery, opening a claim gets most issues fixed faster than a bank dispute. If you and the seller cannot agree within 14 days, the payment is reversed to you. You always keep your rights as a cardholder, including a chargeback through your bank.